Business Communication Certification

Communicate Business Communication Knowledge

NACPB Business Communication Certification communicates and assures employers of your business communication knowledge.

The certification distinguishes you from your competition, builds credibility, and validates knowledge.

The certification is required for the Certified Public Bookkeeper (CPB) license.

NACPB Business Communication Certification requires the completion of the Business Communication course and Business Communication Certification exam.

The course may be substituted by an approved equivalent course.

Certification candidates must receive a minimum of 75% on the course and exam.

Topics Covered on the Exam

• Establishing Credibility
• Interpersonal Communication and Emotional Intelligence
• Team Communication and Difficult Conversations
• Inclusion in a Diverse Workplace
• Global Communication
• Creating Effective Business Messages
• Improving Readability with Style and Design
• Email and Other Traditional Tools for Business Communication
• Collaboration Tools and Social Media for Business Communication
• Routine Business Messages
• Persuasive Messages
• Bad-News Messages
• Research and Planning for Business Proposals and Reports
• Completing Business Proposals and Reports
• Planning Presentations
• Delivering Presentations
• Employment Communications

Exam Materials

• Business Communication Certification exam
• Business Communication Certification certificate
• Business Communication badge

Steps to Take the Exam

1. Take Business Communication Certification pre-assessment test.
2. Complete the Business Communication course.
3. Take the Business Communication Certification post-assessment test.
4. Take the Business Communication Certification exam.

For exam instructions and resources, go to Schedule an Exam.